Agile Government Leadership is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your information in accordance with the Australian Privacy Principles (APPs).

1. Collection of Personal Information

We collect personal information that is necessary to provide our coaching services and enhance your experience with us. This may include:

• Contact Details: Name, email address, phone number, and address.

• Payment Information: For processing payments securely.

• Personal Information: Information shared during sessions, including goals, challenges, and other details relevant to coaching.

• Usage Data: Information about how you interact with our website or online services (e.g., IP address, browser type).

We collect this information directly from you via forms, phone calls, emails, or online interactions.

2. Use of Personal Information

Your personal information is used for the following purposes:

• To provide and improve our coaching services.

• To communicate with you about appointments, updates, or feedback.

• To process payments and manage bookings.

• To comply with legal or regulatory obligations.

We will not use your information for purposes unrelated to the services we provide unless you have given explicit consent.

3. Disclosure of Personal Information

We respect the confidentiality of your personal information and will only disclose it:

• With your explicit consent.

• To service providers who assist us in delivering our services (e.g., payment processors or IT support).

• As required by law, such as in response to a court order or legal obligation.

Any third parties engaged by us are required to comply with strict confidentiality obligations.

4. Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, or disclosure. This includes:

• Secure storage systems for both physical and electronic records.

• Encrypted payment processing through trusted providers.

• Regularly updating and maintaining secure IT systems.

Your information is retained only for as long as it is needed to fulfill the purposes outlined in this policy or as required by law.

5. Access and Correction

You have the right to:

• Access your personal information held by us.

• Request corrections to ensure your information is accurate, up-to-date, and complete.

To make a request, contact us at chris.jones.2350@gmail.com. We may require proof of identity to process your request.

6. Cookies and Website Usage

Our website may use cookies to enhance your browsing experience and collect data about your interactions. Cookies help us understand how visitors use our website and improve functionality. You can disable cookies in your browser settings if you prefer not to share this data.

7. Third-Party Links

Our website or communications may include links to third-party websites. We are not responsible for the privacy practices of these websites, and we encourage you to review their privacy policies.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be communicated through our website or directly to clients, as appropriate.

9. Complaints and Inquiries

If you have a concern about how your personal information is handled or wish to make a complaint, please contact us at chris.jones.2350@gmail.com.

We will investigate and respond to your complaint promptly in accordance with our obligations under Australian privacy laws.

10. Governing Law

This Privacy Policy is governed by the laws of New South Wales, Australia